Faqs

What everyone has been asking us

How long does it take to make the media wall?

The media wall production line usually takes up to 3-4 day to produce, excluding the time required for artwork approval. Once production has finished, the delivery time can take anywhere between 5-10 business days. If you require urgent attention to our media wall, let us know so we can prioritise your production arrangments.

Does the wall come with free design?

Yes. Our media wall process includes free design. Our designer makes sure your logos and images are represented in the best format as possible. We DO NOT charge anything extra for logo formatting nor do we have a limit on our design revisions. Feel free to design to your heart’s content without the worry of extra cost.

Does the wall come with free delivery?

Yes. We provide free delivery with every media wall purchase. The delivery will usually take between 5-10 days. Within those days, please expect either a TNT or DHL courier at your doorstep. If you are eligible for our FREE SETUP, we will personally come by and say hi. In the need of an urgent media wall, let us know to see what we can do for you.

Am eligible for free setup?

Contact us to see if you are eligible for included setup with your purchase.

What happens when the media wall does not come on time?

In the extremely rare case, our wall does not arrive in time for your event (circumstances out of our control), we will be happy to give you a FULL REFUND. To make up for the trouble, we will be also giving you your media wall FREE OF CHARGE, expenses all paid for.

Can I pay later?

Unfortunately, production cost is not free. We will require the full payment before processing the media wall for your event.

What does the media wall come with?

Depending on what you are after, our wall comes with different materials types and frame types. Both come with a protective carry bag. For more details, see budget, standard and premium media wall.

What is the difference between premium and standard, looks the same to me?

The main difference between the two wall types is the make-up of the wall itself. The premium wall is made from higher quality materials while the standard is not. At a visual glance, the premium wall is more sturdy. The artwork for the premium wall is super extended to both left and right sides (fold). Bit confusing? Think of it this way, the premium wall has a “3D” effect while the standard wall looks flat.

Can I get the media wall cheaper?

Unfortunately, we cannot offer any “exclusive” discounts for our walls. We believe our price is already very competitive against our competitors. This excludes the additional services we provide for free. That being said, we do have occasional offers made to our newsletter subscribers.

Is the media wall easy to set up?

All in all, the media wall is very easy to set up. Quite intuitive actually. This is particular true with the premium media wall (requires 1 person). As for the standard, you might need up to 2 people to assemble together.

Do you have anything else other than media walls?

Unfortunately no. Our objective is to be the best media wall provider in Australia.

Do you know any photographers?

Yes, we do. In order to provide the best service, we have partnered up with reputable photographer’s / photo services that can add a little more magic to your event. Ask us about photographers.

Have a question that is not answered?

Feel free to contact us if you have any concerns or enquiries. We will get back to you within 24hrs

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